It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Best wishes, Merit Chevrolet
The communication was non-existent. We were told that we would be told the status of the repairs by the first evening. That never happened. From that point on, all communication had to be generated by me. The courtesy care had not been cleaned prior to us receiving the vehicle.
Hello, Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (660) 202-1189 so we can work towards a resolution. We look forward to hearing from you.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day!
We have used Merit's service department for years, even for our cars that are not Chevrolets. Brock in the service department is fantastic. We always get a good explanation of what is wrong with the car and feel like we are getting treated fairly.
I had noticed something hanging under my car on Thurs, drove to Merit right away as I was in the vicinity and new immediately I might have to wait for a rep as there was a lineup of vehicles already to be serviced. I didn't mind as I had time to wait for a consultant to ask about service and I got an afternoon appt the next day with an approx time of 1-2 hrs or more to wait. A shuttle ride was offered I was given the a ride in a nice, clean 2018 car. My car needed more servicing than what was initially noticed but I did need it serviced for winter. I wasn't going to need a car until 11 a.m. Sat & when I was told what needed to be done I was told it couldn't be completed on Fri when the shop closed but if I called at 8:30 a.m. early Sat morn they could tell me if the car was ready. When I called the car was not ready and I was not able to get a shuttle back to the shop until after 11 a.m. but before noon. I've been having some serious financial problems this year and wasn't anticipating having car problems but I should have realized it's MN and winter is coming. Now I have to get it washed and vacuumed and I'm all set!