The new service scheduling system is a disservice. Huge inconvenience to schedule an appointment with someone who is working from a set of rules. What as wrong with having a quick conversation with a service manager?? Online would be nice but it didn’t work from my phone likely because I had a non-routine request. In addition, every service scheduling has generated solicitation and additional phone calls from dealership employees trying to get me to buy a new car. Clearly the service scheduling system is being used as a lead generator by the new car sales office. I want mine fixed not a sales pitch on a new one. It creates a lack of trust in the dealership and is pushing me to find service somewhere else.
Hi Alex, We'd also like to thank you for leaving us your feedback, as it helps us in our quest for 100% customer satisfaction. We constantly review our survey responses and adjust accordingly so that our customers benefit from the upgrades. We appreciate your patronage, Merit Chevrolet
Overall great experience, I really enjoyed our salesman, he did a great job. The only complaint I have is that we paid cash for the new Tahoe we purchased, and we were asked 3 different times to finance it. I understand that dealerships make money on financing, but we were clear that we were paying cash and I did not enjoy having that financing option pushed on us. We had that happen at the previous Chevy dealer we did not buy from, so I’m not content with either dealership pushing something we had no interest in.
I have had a great experience--both with the sales staff and the service staff- at Merit Chevrolet. I leased my second vehicle in a row through Merit because of the outstanding attention to detail that I have seen from all members of the staff. Above all, the help that I received from Jerry Mathison in sales is the reason I went back to Merit again. He consistently showed a genuine concern with putting me in a vehicle that works for me. If the vehicle I just leased matches the quality of help I have received from Jerry and the service staff, I will definitely be returning to Merit again for my next lease or purchase.
Everything went very smoothly, As I have been dealing with Merit for years, sense 1975 and I have always been fairly happy with there service and dealership. They had everything laid out for me and had my car all prepped and showed me how to use all the assessors. Which I really appreciated. And knowing if I still have questions they will be happy to answer.
This is my first time at leasing so this experience is still very new to me. and have no commits on leasing, but so far all is going well.