The service rep was excellent when he was trying to figure out what needs to be done he couldn't so He did something very rare and ask for a tech to come in and look at the problem he noticed a problem right away I think this service was excellent Brock what is my service rep thank you Merrick Chevrolet and to all your staff
Merit has been our dealer for over 15 years. They are integral to our vehicles being in tip-top shape, especially because they are used for people with disabilities. Mike Straley, our Service Consultant, is phenomenal ~~ always working to be efficient, yet ferret out any problems that could be of concern or recommending preventative service. Thank you!
Came in for simple oil change and rotate service had some wear and tear concerns as my HHR approached 100k in mileage all items were addressed and I got no bad news or concerns for immediate future, I like that.
Working with Jeff Michaelson in Service is great. He helps me take care of my car to keep it in top running condition and helps me decide what needs to be done when, which ends up to be less of a sticker shock when I pay the repair bill. Even when I call to make my appointment, especially when it's not just the 6,000 mile check-up, he doesn't just tell me 'won't know until we look at it'. He'll give me a couple of scenarios, which makes me more comfortable, knowing car will keep running until I get it in ... usually the next day.
when I got the 2017 truck I had to ask for gas it don't have enough gas to get home I had to ask for gas and they only put 10 gallons in. when you spend 65,000 plus you would think the tank would have gas (or full tank) . that was pretty cheap thing to do jeremiah